Welcome to Primebank's News & Information
As a trusted financial institution committed to innovation and excellence, we bring you news articles and practical tips to help you navigate the complexities of the financial landscape. Whether you're a seasoned investor, a first-time homebuyer, or simply curious about the financial world, our platform is designed to empower you with knowledge. Stay informed, make informed decisions, and embark on a journey towards financial success with Primebank.
A New Online Security Feature for Primebank's Internet Banking and Mobile App. is here!.
Primebank has now added an additional layer of protection to the Internet Banking and Mobile Banking login process. This additional layer of protection confirms your credentials and the device you are using during login. If the system detects a new device or suspicious activity, you may be asked to verify your identity with a one-time passcode.
Set-up is simple:
- When you login to your Internet banking or Mobile banking account through our website or Mobile banking app, you will be asked to set up your verification phone number and choose your delivery method - text message or phone call.
- You will receive a passcode, either by text from number 36397 or by phone from phone number 678.498.2706. Enter that passcode to complete your phone number verification. Once entered, you will be logged into Internet banking or your Mobile banking app.
To learn more about this new security update follow this link and go to the "SecureNow for Internet Banking" video on our eLearning Center.
Frequently Asked Questions
Am I required to set this up?
Yes, your enrollment in this new security process is required.
Is this replacing the current Security Challenge Questions?
Yes, this security process will replace the current Security Challenge Questions.
Why the change?
Cybercriminals are constantly developing new methods to steal your personal data and are getting more sophisticated with each passing day. We've chosen to adapt and evolve to stay one step ahead of those threats.
How will this feature work in the future?
Once set up, this security feature will only be activated if it detects a login attempt that falls outside of how you typically log in. When this happens, you will be prompted to enter a passcode during login. The passcode will be sent to the phone number you set up previously using your preferred delivery method. Simply enter the passcode to complete your login.
Will this affect the Mobile Banking app?
Yes, the same new security set up and process will apply to logging in via our Mobile Banking app.
Can I change my verification phone number from the Mobile Banking app once enrolled?
No, you must log in to Internet Banking via our website to update your verification phone number. Or you can contact our Customer Service Department at 877.541.6218.
Is there a cost?
There is no cost to you for this additional protection. It is part of our ongoing commitment to keeping our account holders and their accounts safe and secure.
Save money on tickets to select shows at the Tyson Events Center and Orpheum Theatre with Primebank (shows included in discount program updated June 4th).
When you bank with Primebank, you not only receive outstanding banking products and services, you are able to receive a ticket discount to save money on select shows at the Tyson Events Center and The Orpheum Theater in Sioux City, Iowa!
You can obtain a ticket discount code one of several ways. You will find the code on your bank statement or on the banner near the top of the screen when you log into either Internet banking or our Mobile App.
When ordering tickets online at either Ticketmaster for the Tyson Events Center or the Orpheum Theater, the steps to purchase tickets with the Primebank discount code (passcode) are as follows:
- On the appropriate Ticketmaster site, select the show you wish to purchase tickets for, a screen will appear with a dropdown, enter the number of seats you wish to purchase.
- Next to that is a button titled “unlock,” click that and a new screen will appear asking for your passcode, which is the area where you will enter the Primebank discount code, the code is case sensitive (passcode).
- Once you enter the code, click the “unlock” button next to where you entered the code. That will take you back to the screen to order the tickets and will show the applied Primebank Offer.
- Select your seats and continue to purchase your tickets.
If you prefer to purchase tickets in person at the Primebank Box Office at the Tyson Events Center be sure to mention the discount code at the time of purchase.
The shows listed below are eligible for the ticket discount. Check back here often as additional shows will be added.
- Blippi: Join the Band Tour - October 8th - Orpheum Theater
- $5 off select seats - offer expires October 7th
- Bored Teachers - October 9th - Orpheum Theater
- 10% off select seats -offer expires October 8th
- Mania: The ABBA Tribute - October 11th, Orpheum Theater
- 15% off select tickets - offer expires October 10th
- MercyMe - October 19th - Tyson Events Center
- $5 off select seats - offer expires October 17th
- Menopause The Musical 2 - October 21st - Orpheum Theater
- 10% off select seats - offer expires October 20th
- Great Gatsby Ballet - October 28th - Orpheum Theater
- 10% off select seats - offer expires October 27
- Zach Williams - November 7th - Orpheum Theater
- 10% off select seats - offer expires November 6th
There is a limit of 10 tickets per purchase. Discount code will not be valid day of event.
Springtime Adventure Rewards
Use your debit card to make purchases between April 1st, 2025 and June 30, 2025 and you will automatically be entered to win! Grand Prize is a $500 Shazam gift card. Eight monthly winners will receive a $50 Shazam gift card,
If you don't have a Primebank debit card, apply for one today!
No purchase is necessary to win. A purchase will not increase your chances of winning. Void where prohibited. Promotion period is April 1st, 2025 through June 30th, 2025.
Visit www.shazam.net/services/marketing/sdr-rules/ (Opens in a new Window) (Opens in a new Window) (Opens in a new Window) (Opens in a new Window) (Opens in a new Window) (Opens in a new Window) (Opens in a new Window) (Opens in a new Window) (Opens in a new Window) (Opens in a new Window) (Opens in a new Window) (Opens in a new Window) (Opens in a new Window) for official rules and complete contest details (click on upcoming campaign rules button). Shazam is the sponsor of Light Your Way Rewards (The "Sweepstakes").
Manage your Primebank Visa® Credit Card
Our credit card management tool is the next generation in digital credit card management and can help you from becoming a victim of credit card fraud.
The latest and most robust innovation in credit card management is available through our mobile app. It replaces CardValet.
The credit card management tool is integrated into our Mobile App and allows you to:
- Receive instant alerts for suspected fraud
- Report a missing card without making a phone call
- You have the ability to manage your card - you can turn it on and off
- Insights to review your spending
- Set controls for where and how your card is used
- Create travel plans
You now have a seamless card experience that will make your card even more convenient and secure.
Retrieve alerts on your account through Primebank's eAlerts
Primebank offers an alert notification system for your personal accounts! You can enroll today. With our alert notification system, you choose and set up which alerts you receive and how you receive them. Choose either text message, email or both. You will also receive important bank wide notifications.
To enroll in the alert notification system, follow the instructions below.
Begin by Logging in to Internet Banking.
Click “Alerts” in the upper right banner
- Select Contact Options and enter your email or the number for the device you would like to receive text messages.
- Click “Send Activation” Button. An activation code will be emailed or sent via text message. Enter that activation code.
- Next, click “Alert Options”, to set up the alerts. Scroll down and choose the types of alerts you would like to receive. Click “+” to see the Alerts options for each category.
- Choose the “Alerts” you would like to receive by clicking that box.
- Choose which accounts and thresholds.
- Once you are done setting up your alerts you can click on the Overview button to see all your alerts.
Please know you can come back at any-time to add more or delete them via the Alert Options button.
Please read the additional information below.
Please do not use the Secure inbox as a choice. For this option to work you must be logged into Internet Banking or the Primebank Mobile App to receive any notifications. Thus we do not recommend this option. The App notification option is to receive banner messages through the Primebank Mobile App without having to be logged into the Primebank Mobile App.
That is all there is to the process. Enroll now and receive all your alerts at your fingertips.
Primebank to launch a New Notification System
We are pleased to let you know that Primebank will offer a NEW and EXPANDED alert notification system for your personal accounts!
You can enroll in our new system beginning October 3rd. Please know that you will no longer receive notifications from the previous alert system October 31st. (To continue receiving notifcation alerts you must enroll in our new Notifi system).
With our new notification system, only you choose and set up which notifications you recieve and how you receive them. Choose either text message, email or both. You will also, now, receive important bank wide notifications.
Beginning October 3rd to enroll in the new notification alert system, follow the instructions below.
- Begin by Logging in to Internet Banking
- Click “Alerts” in the upper right banner
- Select Contact Options and enter your email or the number for the device you would like to receive text messages.
- Click “Send Activation” Button. An activation code will be emailed or sent via text message. Enter that Activation code.
- Next, click “Alert Options”, to set up the alerts. Scroll down and choose the types of alerts you would like to receive. Click “+” to see the Alerts options for each category.
- Choose the “Alerts” you would like to receive by clicking that box.
- Choose which accounts and thresholds.
- Once you are done setting up your alerts you can click on the Overview button to see all of your alerts.
- Please know you can come back at any-time to add more or delete them via the Alert Options button.
Please read the additional information below.
Please do not use the Secure inbox as a choice. For this option to work you must be logged into Internet Banking or the Primebank Mobile App to receive any notifications. Thus, we do not recommend this option. The App notification option is to receive banner messages through the Primebank Mobile App without having to be logged into the Primebank Mobile App.
That is all there is to the process. Enroll in our new and expanded service now and receive all your alerts at your fingertips.
Primebank voted as one of "Best in NWest Iowa" voting
Thank you to eveyone who voted for Primebank in the Best of NWest Iowa voting. We are honored to have been named a finalist in several categories including Best Business Lender. Stop in and speak with one of our lenders or customer service staff and see why Primebank stands out.
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